Welcome To NAPCrm!

Posted by Grant Mongardi on Thu, Sep 24, 2009 @ 11:15 AM
I'm very excited and pleased to announce the latest rollout of our support offerings, NAPCrm (The rm stands for Relationship Management), a new client facing portal. It's a new view into our support systems, allowing our customers a real time view into their tickets, as well as a repository for technical documents. The technology understands that you're part of a team, and should be able to see tickets created by the peers on your team. More communications, instant access to cases, accountability. Everything you need, when you need it, including an ever-growing library of technical documents.

We're sending out user names and passwords, along with a step by step guide to how to login and use the system. If you haven't gotten the email yet and just can't wait, reach out to Rob Pelmas, and he'll set you up. Don't be alarmed by any of this--you can still call or email help requests into us! We've had lots of requests for this functionality, and hope that you find it helpful as well.

This is one of many improvements we are making to ensure you are completely satisfied as a client. From blogs to surveys to CRM calls to proactive maintance, we will not rest until every client we have has nothing but the best experience with NAPC. Please let us know if you are not experiencing great service – we need to know in order to continue to make NAPC a better, more responsive partner to our customers.